Troubleshooting
Common problems with the cloud computer and what to do about each.
Starting up
It has been starting for more than 3 minutes
Ask "Show me the computer" again. The first start of the day can take about 2 minutes; later ones are quicker.
The live view says In queue
All cloud computers are busy. Yours starts by itself when one frees up; the number is your place in line. When the live view turns live, ask the agent to continue. If you closed the live view and didn't ask again for 5 minutes, your place was dropped: just ask again.
The live view says Waiting for cloud capacity…
Your computer is starting, but room is still being made for it. It usually clears within a few minutes. If not, it stops after 6 minutes; ask again.
The agent says the cloud computer is not enabled for your account
Ask the Manas team for access.
The live view
I don't see the live view
Ask "Show me the computer."
It says Live view ended
Click Show my computer. On the full page, ask in the chat instead. This happens when a newer live view in the same chat, or the full page, took over.
"This link has expired or was already opened"
Full-page links work once, within 2 minutes. Click ⤢ Open full page in the chat's live view again.
The footer says Reconnecting…
Wait a few seconds. It retries by itself. If it doesn't come back, ask "Show me the computer".
The agent
The agent seems stuck after I handed back
Send "please continue". If you handed back on the full page, the agent doesn't know until you tell it in the chat.
The agent stopped and said it will continue after I hand back
You (or another chat of yours) are in control. Click Hand back to agent. While you are in control, the agent in every chat waits.
A page does not load
Ask the agent to retry or to open the site again. Some sites block computers in the cloud. If a site never loads, tell the Manas team.
Files and Drive
Import says to hand back to the agent first
You are in control. Click Hand back to agent, then Import again.
The Drive tab says to show your computer again
The live view is older than the Drive tab. Ask "Show me the computer".
A download link doesn't work
Links work for 5 minutes. Click ⋯ → Copy link on the file again.
I can't find a file the agent made
Look in All files, or search for it there. Lists refresh when you open them; close and open Files again. Or ask the agent where it saved it.
I want to upload a file from my laptop
There is no upload button. Put the file in Google Drive, then Import it in Files → Drive, or ask the agent to copy it from your Drive. See Files and Google Drive.
My Google Drive won't connect
See Google Drive: If something goes wrong.
Still stuck
- Note the chat, the time and what you asked.
- Take a screenshot of the live view.
- Send both to the Manas team.